FAQ

Christmas

• Can you return Christmas presents?
• How long is the right of return for Christmas gifts?
• Can you return Christmas gifts in stores bought online?

Delivery

• Which countries are sent to?
• Who is sending in with?
• What are your delivery prices?
• What is the expected delivery time?
• How do I change / cancel a purchase?
• Where's my order?

Return

• How do I return a purchase?
• How do I exchange a purchase?
• When will I receive my refund?
• Can I return sale items?
• How do I create a complaint?

Payment method

• What can I pay with?

Tax-free

• Am I eligible to get tax-free?
• How can I get a refund of VAT on my online purchase?
• More?

Size

• What size should I buy?
• Gift card
• How do I buy a gift card?
• How do I receive a gift card?
• How do I check my balance?
• How do I return a purchase from a gift card?
• How long does a gift card last?

Store

• Can I return / exchange in store?
• Can I trade among all your stores?
• Can E-gift cards be used in physical stores and vice versa?