FAQ

Christmas

  • Can you return Christmas presents?
  • How long is the right of return for Christmas gifts?
  • Can you return Christmas gifts in stores bought online?


Delivery

  • Which countries are sent to?
  • Who is sending in with?
  • What are your delivery prices?
  • What is the expected delivery time?
  • How do I change / cancel a purchase?
  • Where's my order?


Return

  • How do I return a purchase?
  • How do I exchange a purchase?
  • When will I receive my refund?
  • Can I return sale items?
  • How do I create a complaint?


Payment method

  • What can I pay with?


Tax-free

  • Am I eligible to get tax-free?
  • How can I get a refund of VAT on my online purchase?
  • More?



Size

  • What size should I buy?
  • Gift card
  • How do I buy a gift card?
  • How do I receive a gift card?
  • How do I check my balance?
  • How do I return a purchase from a gift card?
  • How long does a gift card last?


Store

  • Can I return / exchange in store?
  • Can I trade among all your stores?
  • Can E-gift cards be used in physical stores and vice versa?