DELIVERY & RETURNS

Delivery method

New World CPH uses Post Nord when shipping domestically and to Sweden. Your order will be dispatched within 1-3 business days from the time you place your order. If your order is placed Friday after 2 PM, it will be shipped the following Monday. As soon as your order is dispatched, you will receive an order confirmation by e-mail, including a track & trace identification code for you to track your order during transit at www.postnord.dk. Is the package content damaged during transit, you must report this to Post Nord immediately, latest 2 days prior received the goods, and return it to us.

Goods sent to other EU countries and countries outside EU will be sent with FedEx. All shipments abroad are sent as an insured package and business mail, which means that the package cannot be sent as a gift to non-EU countries as an attempt to evade local taxes and duties. Neither do they deliver packages to a P.O. Box. Regular service within Europe is approximately 4-5 business days. Regular service outside of Europe is approximately 5-7 business days (more information in the shipping chart below). After receiving your order confirmation, you will receive an e-mail from FedEx, which will include carrier and tracking number information, enabling you to track your shipment at www.fedex.com at any time.

Domestic buyers and buyers from Sweden get FREE Shipping when purchasing for 499 DKK or more.

International buyers get FREE Shipping when purchasing for 1999 DKK or more.


Return:

If you want to exchange or return a product, you are always entitled to exchange or get your money back within 14 days of receiving your package, as long as the product is in its original condition.

Upon return, please fill out the enclosed return form and send the package back from your nearest Post Nord Service Point with the enclosed return label.

Payment:

We offer secure payment online. You can pay with the following methods:

  • Visa / Dankort
  • Mobile Pay
  • Apple Pay
  • Visa Electron
  • MasterCard
  • Google Pay