Payment:
New World CPH accepts the following credit cards / debit cards:
- Visa / Dankort
- Mobile Pay
- Apple Pay
- PayPal
- Visa
- MasterCard
- Google Pay
All prices on this website are DKK and include VAT. Policy: When we receive your order, you will receive an automated email confirming your order. We reserve the right not to ship the item in the event that our stock level on the item was incorrect when the order was placed.
If we are unable to deliver your order, or parts of it, we will contact you by email or phone, as well as give you the option to unsubscribe from your order.
Shipping & Delivery:
All orders in Denmark are shipped with Postnord and are fully insured. Delivery time in Denmark usually takes 1-2 working days.
In general:
Only Danish VAT is included in the price. Please note that legislation in some countries requires national VAT (Value Added Taxes) or fees on the goods. Under no circumstances will New World CPH be responsible for any of these costs that may arise - therefore be aware of the laws and regulations of the country in question.
Return policy
If you wish to exchange or return a product, please fill out the attached return form as precisely as possible.
Free return within 28 days in Denmark. If this is exceeded, we reserve the right to send the package back to the customer. Alternatively, we can offer a voucher for similar amounts. Please use the enclosed return slip and drop off the package at your nearest Postnord Service Point.
Returned items must be in original condition, which includes hangtags, price tags, shoe boxes and the like.
If the returned item shows signs of damage or use, we reserve the right to reject the return. If the item you want to exchange for is sold out, the money will be refunded automatically.
Return address:
Mail: customercare@newworldcph.com
Customer service:
If you have any complaints regarding defective, damaged or missing items, please contact us as soon as possible.
When you shop at our webshop, you have a 24-month guarantee. This means that you either get repaired, replaced, refunded or reduced the price of the item you have brought, depending on the situation.
The complaint / appeal must be reported within a reasonable time after you have discovered the defect in the product. If a complaint is given to New World Copenhagen ApS within two months after the defect has been discovered, the complaint is always timely.
When returning a defective product, please describe as best you can what the problem with the product is.
Please fill out our return form and send it with the package. This is a requirement.
Privacy Policy
1. INTRODUCTION
1.1 By using the website www.lesdeux.dk and associated services, you agree that New World CPH ApS (hereinafter "New World CPH", "we", "us" or "our") processes your personal information in accordance with this personal data. and cookie policy (hereinafter "Policy").
1.2 This Policy applies to all New World CPH users and customers from 25 May 2018. New World CPH will change this Policy at any time, which Les Deux will inform users and customers about.
2. DATA RESPONSIBILITY
2.1 Data controller. New World CPH is the data controller and we ensure that your personal data is processed in accordance with the law.
2.2 We take your data protection seriously. We collect and process personal data as a natural part of the operation of www.newworldcph.dk and have therefore adopted this Policy. It tells you how we process the personal data we collect and use when you use our services.
2.3 We ensure fair and transparent data processing. When we ask you to make your personal data available to us, we inform you of what personal data we process about you and for what purpose. You will receive information about this at the time of collection of your personal data.
2.4 Contact information. If you would like to get in touch with us, our contact information is:
Email: customercare@newworldcph.com
3. PROCESSING OF PERSONAL INFORMATION
3.1 Use of website without registration for services
It is possible for you to use the website without us collecting information about you as described in the following sections. However, you must be aware that the website uses cookies, which is why disabling them can reduce our website's functionality. You can read more about cookies below in section 6.
3.2 When you sign up for services on the website, make purchases or contact us. We use personal data about you to provide our services to you, improve our service and ensure quality in our services as well as in our contact with you.
The personal data we use includes in particular:
- General personal data in the form of contact and bank information
- Information included in inquiries to us, complaints, feedback, etc.
New World CPH does not collect personal belongings just information from third parties about our users or customers.
3.3 We collect and store your personal data for specific purposes
We collect and store your personal data in connection with certain purposes or other lawful business purposes. The treatment happens when we need:
- Manage your relationship with us, incl. the creation process.
- Delivery of our services, including processing your order
Fulfillment of your request for special services
- Improving our services
- Customizing our communication and marketing for you
You can read about the individual services in the following. We always strive to adhere to the general principles described after the individual services.
3.3.1 Orders
New World CPH processes the following information:
- First name
- Last name
Address
- Phone number
- Country
- Registration and account number
- Login & password
- IP address (es)
For the purpose of our service, New World CPH performs treatment for the purpose of:
- Login data and browser data where the user gives permission for it.
- Administration of payments and bookkeeping
- Order history
- Complaints
Events
- Messages on the page
- Data that is automatically collected based on user activity on the website (cf. the cookie policy below)
If you order items on our website, we pass on your information as follows:
Name and address to Postnord, in order to ship your goods.
- Email information to Trustpilot solely for the purpose of Trustpilot being able to contact you by e-mail. e-mail regarding. your assessment of the purchase process.
We process this information on the basis of your consent, and comply with the other terms of the Policy.
3.3.2 Newsletter
You can sign up for our newsletter separately on our website and during ordering. You will always be able to unsubscribe from this service in every inquiry. You will not receive newsletters or other unsolicited commercial inquiries from our partners without prior consent.
We use the Mailchimp service to send out our newsletters. If you have subscribed to our newsletter, your name and e-mail address will be passed on to Mailchimp.
We use a technology from Mailchimp, where we can see if you have clicked on one of our links in our news mail. We only use the information for static purposes.
4. Processing of personal data
4.1 Disclosure of personal information to business partners
In order to be able to provide our services to you, it is necessary to be able to pass on relevant personal information about you to our subcontractors such as order handling / return, payment solutions, etc.
We only use data processors who provide the necessary guarantees to have introduced appropriate technical and organizational measures in such a way that the processing will comply with relevant requirements in applicable data protection legislation, incl. the protection of the data subject's rights.
4.2 We only process relevant personal data
We only process personal data about you that is relevant and sufficient in relation to the purposes defined above. The purpose is decisive for the type of personal data about you that is relevant to us. The same applies to the scope of the personal data we use. For example, we do not use more personal data than we need for the specific purpose.
4.3 We only process necessary personal data
We collect, process and store only the personal data necessary to fulfill our stated purpose. In addition, it may be determined by legislation what type of personal data is necessary to collect and store for our business operations, eg accounting legislation. The type and extent of personal data we process may also be necessary to fulfill a contract or other legal obligation.
4.4 We check and update your personal data
We check that the personal data we process about you is not incorrect or misleading. We also make sure to update your personal data regularly.
As our services depend on your personal data being correct and up to date, we ask you to inform us of relevant changes to your personal data. You can either log in to your profile via our website, or use the contact information above under section 2.4 to notify us of your changes.
4.5 We delete your personal data when it is no longer needed
We delete your personal data when they are no longer needed for the purpose that was the reason for our collection, processing and storage of your personal data.
We store personal information that we are required by law to store, eg as a result of the accounting legislation.
In addition, we delete inactive user profiles, which we call "members", after one year of inactivity. Beforehand, we will have reminded the user about this.
4.6 We obtain your consent before we process your personal data
We obtain your consent before we process your personal data for the purposes described above unless we have another legal basis to obtain them. We inform you of such a basis and of our legitimate interest in processing your personal data, eg if the processing is necessary for the fulfillment of the purchase contract to which you are a party or for the purpose of implementing measures taken at your request in advance. for the conclusion of the contract.
Your consent is voluntary and you can withdraw it at any time by contacting us. Use the contact information above under section 2.4 for more information. Withdrawal of consent, however, does not affect the lawfulness of the treatment based on consent before the withdrawal.
4.7 We do not pass on your personal data without your consent
If we pass on your personal data to partners and actors, e.g. for marketing purposes, we obtain your prior consent and inform you about what your personal data will be used for. You can object to this type of disclosure at any time, and you can also opt out of inquiries for marketing purposes in the CPR register (the so-called Robinson list).
We do not obtain your consent if we are legally obliged to disclose your personal data, eg as part of statutory reporting to an authority.
5. SECURITY
5.1 We protect your personal data
We take care of your personal data to prevent it from being accidentally lost or altered, against unauthorized publication, and against unauthorized access or knowledge of it.
We use data processors in the EU who store and process personal data on behalf of New World CPH in accordance with this data policy and applicable law.
If you are subscribed to our newsletter, your name and email may be transmitted to Mailchimp's servers in the United States. Mailchimp is Privacy Shield certified, cf. https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG, which is why it has been assessed that Mailchimp ensures an adequate level of protection.
In the event of a security breach that results in a high risk for you of eg discrimination, ID theft or fraud, financial loss, loss of reputation or other significant inconvenience, we will notify you of the security breach as soon as possible.
Support & Customer Service:
Mail: customercare@newworldcph.com
We would like to hear from you about any complaints, but if you would like to forward your complaints further, you can do so in your own language via the official website of the European Commission: http://ec.europa.eu/odr
Force Majeure:
We have the right to impose force majeure in the event of war, civil war, revolution, state sanctions, strike, lockout, blockade, natural disasters or the like. This means that the agreement must not be fulfilled in whole or in part. Should this, contrary to our expectations, occur, we will try to notify you as soon as possible.